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Terms and Conditions
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1. INVOICE - THE Buyer hereby orders from PI MANUFACTURING CORPORATION hereinafter referred to PI as the product(s) listed above.
2. PURCHASE PRICE - The BUYER agrees to pay the total purchase price as specified.
3. DELIVERY - Delivery should take place at PI unless otherwise specified in writing on this document.
4. INSPECTION
- The BUYER should inspect the product(s) at delivery and should notify
PI of any defects or discrepancies within 3 days of receipt of
product(s).
5. TITLE AND RISK OF LOSS - Title and risk of loss or damaged to the products shall pass to the BUYER on the date of shipping product to the BUYER.
6. LIMITED WARRANTY
- PI provides a 30-day limited warranty for the quality of all its
products in materials and workmanship. During this period, PI will
repair or replace all merchandise which proves to be defective.
However, PI will not warranty any product which has been subjected to
improper freight handling/shipping abuse, neglect or unauthorized
repair or installation. The warranty also will not cover products
installed with non-PI components and products with broken seals
and assembly trace. After replacement of RMA, PI reserves the right to
request the total cost of the replacement products with broken seals or
assembly trace.
7. ALTERATIONS, MODIFICATIONS AND ATTACHMENTS
- Any alteration, additions, improvement or attachment on the products
not authorized in writing by PI shall solely be at the BUYER’S
own expense and risk. If operations of the products is affected in any
way by alterations, improvements, modifications or installation, the
warranty shall be deemed waived by the BUYER and PI shall have no
further obligations to the BUYER.
8. MERCHANDISE RETURN POLICY
- Should a product(s) fail during the warranty period, certain
procedures should be followed for PI to serve the BUYER more
efficiently.
(1)
Call the RMA department at PI to obtain a RMA number. RMA numbers will
only be issued by phone or fax service. Walk-in customers without
pre-issued RMA numbers will not be served. RMA numbers will be voided,
if defective merchandise had not been received by PI within 14 days
after a RMA number is issued. Any merchandise return without a RMA
number will be returned. The following must be available to request a
RMA number:
a). Invoice date & number.
b). Product description and serial number.
c). Detailed reason for return.
(2) Requirement for the RMA processing:
a). A copy of original invoice with item and serial number.
b). A detail note detailing all problems.
c). All returned product(s) must be packed in the original
packaging. Improper packaging may void warranty.
d). RMA number clearly marked on mailing label and shipping containers.
e). Shipped defective product to PI with freight prepaid.
The
BUYER who does not comply with the above requirement will delay RMA
processing. Repair or replacement will be made as soon as returned
merchandise is received.
9. RETURN FOR CREDIT -
a). All sales returns must be processed through PI
representatives. A RMA number will be issued for credit returns. Your
sales representatives should issue you a credit memo number.
b). Any returned merchandise will not be accepted unless it
is unused and packed in the original container with complete parts
manual and accessories.
c). To receive credit, product(s) must be return within 15
days from the invoice date. A minimum of 15% will be charge as a
restocking fee against any return merchandise.
10. DAMAGE ON ARRIVAL (DOA) - For all DOA products, the BUYER is required to call for a RMA number within 30 days of the receipt date.
11. LEAD TIME OF SERVICE -
a). All replacements are subject to stock availability and
will be handled within 72 hours. Otherwise, please keep in mind that
2-3 weeks of estimated lead-time will be applied.
b). All shipment returned to the BUYER will be by UPS
Ground. The BUYER is responsible for the difference of the freight
charge.
12. SERVICE CHARGES -
a). PI hourly labor rate - $40.00(minimum 15 minutes)
b). Product returned without deficiencies – 15% to 20% of product value.
c). Non-PI product(s) – Charge freight and handling ($10 plus shipping).
d). Out of warranty product(s) - $10.00 per item plus freight.
e). Refused shipment without valid reason - $15.00 charge plus freight.
13. CANCELLATION - Cancellation of order may be subject to a 15% of total order amount.
14. DISHONOR CHECK - $25.00 will be charged for each return check.
15. LATE CHARGE - No Late Charges.
16.
PI sustains security interest on the merchandise stated above. Venue
shall lie in the Los Angeles County, California, and the rights and
obligations of the parties hereto shall be constructed and enforced in
the state of California.
17.
The buyer agrees to pay all of PI’s cost related to the
collection of any sum due, including overhead allocated to employee
efforts and any legal fees and expense incurred.
18. Effective June 1st 2002. Orders less than $100.00 will incur $3.50 handling charge and $4.50 for order under $50.
19. ENTIRE AGREEMENT
- This document constitute entire Agreement between the BUYER and PI.
It is intended as a complete and exclusive statement of the term used
in this agreement and no course of prior dealing between the parties
and no usage of the trade shall be relevant to supplement or explain
any term used in this agreement. No agent, employee or representative
of PI has authority to bind PI to any affirmation, representation or
warranty concerning the product sold under this agreement, unless the
same is included within this written agreement. This agreement may be
modified only by a written agreement signed by the parties hereto or by
their duly authorized agents. Waiver by PI of any provision hereof in
one instance shall not constitute a waiver as to any other instance. |
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